Outcomes-based Contracting for Medical Respite
Client: Neighborhood Service Organization
Sector: Housing
Year: 2019 - Current
Location: Detroit, Michigan
Project Goals
Bring together funding partners in an innovative, sustainable financing model
Design and implement an outcomes-based contract with contracted health plans
QV Health Solutions Role
Assess program model, program outcomes, and the value of impact.
Develop cost-benefit and cashflow models to determine sustainable revenue model
Lead outcomes-based contracting and implementation efforts
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We assembled the partners - Neighborhood Service Organization (NSO), Molina Healthcare of Michigan, Rocket Community Fund, and The Kresge Foundation – and developed a value-based care financing strategy to launch Detroit’s most comprehensive medical respite program to enable better long-term health and housing outcomes for unhoused people in southeast Michigan. This best-in-class program will help people experiencing homelessness to break the cycle of hospitalization, shelter visits, and return to the streets.
The value-based financing approach pegs payment level to the achievement of health outcomes and social impact - and can be applied to other programs that address health related social needs. The performance-based approach also is replicable, as it aligns parties around achievement of better Medicaid member health and housing outcomes.
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Nationwide, people experiencing homelessness have five times the risk of hospitalization of the housed population. When released from the hospital, the vast majority of these individuals return to a shelter or the streets, compromising their recovery and creating a damaging cycle of hasty admissions and releases that has a severe negative impact on long-term health outcomes.
The health needs of the unhoused population are complex and multi-dimensional, presenting challenges for medical systems, health plans, community-based organizations, and municipalities.
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Value-based care financing is built on a purpose-driven and collaborative approach that – in the case of NSO – provides holistic support to unhoused individuals to help them improve their health and find stable housing.
This novel structure ensures that risk is shared among all partners and that revenues are adequate and reliable enough to sustain program operations and enable growth.
Our team assembled this partnership and developed this financing model, which includes value-based contracting between Molina Healthcare of Michigan and NSO that aligns both parties around achievement of better Medicaid member health and housing outcomes. This innovative, performance-based approach ties a portion of the Molina payments to NSO to positive housing outcomes and reduced avoidable hospital utilization among program participants. This revenue stream drives investor returns.
The NSO medical respite program will be located in the recently completed Detroit Healthy Housing Center on the city’s east side, which also includes emergency shelter, wraparound health care, and housing support services.
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The NSO medical respite program opened its doors to clients in 2023 and will serve 165 individuals annually. This high-impact approach to support people experiencing homelessness is projected to produce $1.2 million in healthcare savings annually through reduced avoidable hospital visits and stable housing.
The medical respite program and the 22,000-square-foot Detroit Healthy Housing Center are critical to efforts to end chronic homelessness in southeast Michigan, and the co-location of related services will help achieve better medical respite program outcomes.
Neighborhood Service Organization secured outcomes-based contacts with three Medicaid Managed Care Plans and attracted over $1M in investment for their medical respite program
In the News
“Neighborhood Service Organization is thrilled to have worked alongside QV Health Solutions to develop a novel value-based financing structure to launch a best-in-class medical respite program serving unhoused people in Southeast Michigan. We combined NSO’s strong track record in social services and deep knowledge of Detroit with QVHS expertise in building healthcare partnerships that catalyze impact to design a solution that meets a critical need in our community. This approach ensured that our initial value-based contract with Molina Healthcare of Michigan is replicable, which streamlines contracting with other Medicaid Managed Care Organizations in Michigan to grow the NSO medical respite program. We’re proud to see Detroit leading the way on the medical respite model and we believe this solution is one that is scalable and can bring value to communities of all sizes throughout the U.S. ”
— LINDA LITTLE, PRESIDENT & CEO, NEIGHBORHOOD SERVICE ORGANIZATION